Careers

View All Jobs

Event Logistics Director

London, England, United Kingdom

**must be able to work onsite in Hammersmith office Tuesday/Wednesday/Thursday & remotely other days**

We believe in Extraordinary. ​

At Jack Morton we create head-turning, stomach-dropping, mind-boggling, smile-inducing brand experiences for everyone. It’s the future of marketing and there’s nothing passive or predictable about it. We promise every day will be different than the previous one in a very good way.  

We take care of each other, as much as we take care of business. We marvel in each other’s uniqueness and revel in what each of us brings to the human potluck that is Jack.  

So, if you want to help shape the future of an entire industry, welcome. If you feel work, and the people you work with, can be extraordinary, let’s chat. 

That brings us to you.

You’re a Logistics Director at the top of your game. You excel in all elements of Logistics and you have proven your extensive skillset time and time again.  As a leader in your field, you are able to lead from both a strategic and practical point of view. You have an impeccable reputation when it comes to delivery, you lead projects with rigor, and your attention to detail and presentation skills are top notch. You have the energy of a person much younger than you as you know it’s required to do your job well.  You have a large network of trusted industry contacts who you have developed and maintained strong and respectful relationships with. You keep abreast of developments and updates in the industry and make sure you are ahead when it comes to new technologies that can impact your ways of working. You take full responsibility for delivery and associated team and budget management.  You demonstrate a comprehensive understanding of negotiation and the commercial side to the business and you contribute to profitability. You navigate conflict effortlessly and you understand the importance of communication with a wider team.

You are you, and we would have it no other way.

What you’ll be doing

• Take overall responsibility to ensure all Logistics aspects of a project are successfully delivered to the client, typically for projects with a wide range of complex, multi-faceted requirements
• Responsible for the fiscal health of the project for all Logistics elements
• Communicate effectively with the team and client

Registration Management

• Manage event registration processes and lead registration teams
• Work with registration platforms like Cvent 
• Oversee the build of registration sites, liaise with clients on content, and manage site-related communications such as save-the-dates, invitations, reminders, and joining instructions
• Manage registration inboxes, address guest inquiries, and ensure attendees are registered with all necessary information

F&B

• Manage food and beverage arrangements onsite, working with caterers to develop menus, conduct tastings, and ensure F&B aligns with event branding and service standards
• Oversee the setup of dressing, furniture, equipment, service ware, and staffing for various meals (VIP dinners, lunches, coffee breaks, etc.)

Venue Management (including security & cleaning)

• Conduct venue research, liaise with venues for contracting, and ensure optimal space and scheduling for events
• Book and manage cleaning services (pre, during, and post-event), coordinating waste management, and overseeing venue security, including scheduling and positioning security personnel

Guest flows & Brand Ambassadors

• Manage brand ambassadors, including booking, sharing profiles with clients, and overseeing their onsite roles and schedules
• Conduct pre- and onsite briefings and ensure smooth guest movement throughout the event, with minimal queues at registration and clear directions to facilities and breakout areas

Crew management

• Manage all crew logistics, including booking flights, accommodations, venue transfers, onsite catering, and providing briefing and informational documents

Hotel / Accommodation Management

• Manage hotel accommodations for both small and large-scale events, ensuring smooth guest lodging logistics

Client Management

• Participate in the education and upsell of Logistics services to existing and potential clients, that leverage department offerings
• Guide the development, writing and presentation of incremental program proposals, scopes of work, schedules and staffing plans as they relate to solutions. Ensures project changes are clearly communicated to client and approved
• Build and maintain effective client relationships, ensuring that all client’s needs are heard, understood and addressed in a timely way
• Ensure clear communication to the client for the assigned project regarding roles and responsibilities, scope, budget, schedules and program status/ action items

Team Leadership

• Be available to manage RFP processes and participate in stand-up presentations by:
• Customizing Logistics capabilities presentations to represent the unique opportunity and presenting them to clients
• Writing segments of strategic, integrated proposals explaining Logistics deliverables and processes in client-appropriate format
• Assisting with the generation and validation of proposal & full scope project budgets that are viable and accurate
• Act as a contact point for the London Logistics team in the coordination of new Logistics projects
• Act as the conduit between offices on areas of conflict that may include: PCN engagement, scope of work discrepancies and general conflict resolution
• Develop team talent by providing challenging assignments and ongoing constructive feedback

Project Management

• Work with the Account Director and Executive Producer to manage the program process from inception through execution using Jack Morton processes and tools
• Ensure regular team meetings and manage communications between team members, ensuring all deadlines are met
• Manage, either directly or indirectly, junior/mid-level/experienced team members on execution of all individual job details
• Manage resources; identify, negotiate and book external resources as needed
• Be expert in all meeting planning avenues of event management which may include:  registration, food & beverage, complex housing programs, transportation, temporary staffing, cleaning, security, registration, sponsorship etc.
• Ensure that the client need is solved by the program deliverables
• Ensure Logistics measurement objectives are met and exceeded.  Manage measurement process working with Executive Producer and Account Manager
• Supervise the creation of meeting specification documentation to ensure all information is communicated to all parties
• Continually look for innovative solutions and production methods.  Support and participate in continuous procedure updates

Budget Management

• Working with the Account Director and Executive Producer to create project budgets and manage the revenue throughout client projects
• Manage/mitigate third party costs
• Develop and actively manage third party / freelance talent relationships to ensure best available talent and pricing
• Supervise all client financial reconciliation for all Logistics aspects of the project budget/s, working with appropriate Jack Morton staff
• Provide and monitor procurement savings document
• Manage Logistics cost to revenue across all Logistics projects

Success Measures

• Flawless delivery of client commitments
• Positive team climate that inspires others to excel and deliver
• Seen as a valuable leader of programs and client teams
• Repeat and growing accounts
• Profitable budget management
• Successful RFP implementation

If you can do all that, you have what it takes. Here’s some more general requirements…

• 10+ years of event management/client services experience with at least last 5 years delivering solutions
• Must possess the ability to handle numerous projects at one time and meet fast turnaround deadlines
• Strong program management, organizational and communication skills
• Expert contract negotiation and client presentation skills
• Staff management experience
• Strong familiarity and comfort with technology in general, a desire to remain informed of current trends and improvements, and the ability to communicate highly technical concepts to a non-technical audience
• Demonstrated production competencies: client focus, accountability for results, team effectiveness, developing others, attention to detail, flexibility and professional confidence

Last, but not least, we believe in diversity, equity, and inclusion. 

Jack Morton and Genuine are equal opportunity employers; we strongly value diversity at our companies. We do not discriminate on race, religion, color, national origin, disability, sexual orientation, gender identity, gender expression, age, marital status, veteran status, or any other basis prohibited by law. Jack Morton and Genuine, as part of Interpublic Group (IPG), have been named to the Bloomberg Gender Equality Index (GEI), and Jack Morton has once again been designated a Best Place to Work for LGBTQ Workplace Equality by the Human Rights Campaign in their Corporate Equality Index.  

#LI-SC1